Institutional Account Operations Manager

Ljubljana, Slovenia


Bitstamp, the world's longest standing cryptocurrency exchange is hiring new team member for the position:

Institutional Account Operations Manager

As the Institutional Account Operations Manager you will be managing the institutional onboarding an institutional account review teams with one of the leading exchanges in institutional crypto trading. You will be accountable for compliant and swift onboarding of institutional clients and for regular or extraordinary account reviews during client lifecycle. You will collaborate closely with compliance experts and business developers in Europe, USA and Asia and gather experience on leading institutions, emerging fintechs and startups forming the cutting edge of finance.

Job description:

  • Managing institutional onboarding an institutional account review teams 
  • Providing hands-on support to agents in complex cases, facilitate escalations and communication with internal compliance function
  • Understanding and practicing risk-based approach inline with adopted procedures
  • Proactively using available internal, external and public data sources for verification where applicable.
  • Assisting and advising junior members / agents on entry level  
  • Contacting clients where necessary to explain on-boarding requirements or to clarify received information.
  • Identify opportunities to improve team efficiency, productivity and service quality
  • Investigate any discrepancies, exceptions and non-compliance and inform the department head promptly of any unusual or exceptional activities
  • Establish and maintain excellent communication with various business units and key stakeholders. 

Job Requirements

  • At least 5 years of international experience in financial services KYC/AML/CFT roles for institutional clients 
  • Proficient in English, both written and spoken (tier C1) 
  • Good communication skills
  • People management skills
  • Strong functional knowledge of requirements associated with institutional KYC/AML/CFT
  • Reliability, sense of responsibility 
  • Analytical skills 
  • Basic knowledge of KYC / EDD procedures
  • Understanding of rules, regulations and regulatory requirements
  • Ability to multi-task efficiently, whilst maintaining strong quality of work and attention to detail
  • Self-motivated and driven with a focus on customer service
  • Understand the different levels of risk and give input into how to manage and mitigate these risks

About Bitstamp

Bitstamp started in a garage with two laptops, a server and an unwavering belief that cryptocurrency was going to revolutionize finance. That was in 2011, just two years after the launch of Bitcoin. 

Today, Bitstamp is Europe’s largest cryptocurrency exchange and a cornerstone of the global crypto market. Over four million individuals and financial institutions have placed their trust in us, because we’ve continuously proven to be stable, reliable and committed to long-term growth. We focus on quality and don’t take shortcuts – in business or when it comes to our team.

We have become the world’s longest-running cryptocurrency exchange by building a talented team of people who enjoy working together and are dedicated to supporting each other’s growth. This is your invitation to join that team.

Click here for more information on our culture, mission and benefits.

 If you are interested send us your application with CV by clicking Apply for this job. 


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